Attitude:Responsible Asateller,shetreatseveryclientscrupulouslyandseriouslyinthemostordinarypositioninthefield。Shebelievesthateachbankingbusinessisadutywithresponsibility。First,itistheresponsibilityforCCB。Sittingonthethreefootcounter,itrepresentstheCCBbrand。ThequalityofservicedirectlyaffectsthemaintenanceofclientsandtheperformanceofCCBbranches。Itisveryimportanttoprovidestandardizedservice。Onlybyimprovingtheclient39;ssatisfactioncanweeffectivelyimproveourmarketcompetitiveness。 Second,itistheresponsibilityforclients。Bankingcompetitionisbecomingmoreandmorefierce。Infact,everyclienthasmanyotherbankchoices。Whenaclientopensthedoor,walksinandsitsinfrontofus,itmeansthathechoosesCCBandgiveshistrusttous。Itisthetrustfromtheclientsthatwearesupposedtoberesponsiblefor。 Third,itistheresponsibilityforourselves。Whetherit39;sasimpledepositorwithdrawal,oracomplexspecialbusiness。Atthemomentofreceivingtheclient39;saccount,wemustensurethecomplianceofeachstep。ThisisnotonlyresponsibleforCCB39;sclients,butalsoakindofprotectionforourselves。 Sinceshebegantowork,shehaskeptinmindthesethreepoints。Althoughthepetrochemicalcompanybankbranchhasalargenumberofclients,reaching300peopleaday,andthebusinessvolumeisverylarge。Butinherfirstyearofbusinessin2017,shemadeonlyonemistake,namedtobethetellerwhohadmadetheleastmistakesoftheyearinherbranch。Thisyear,shemetzeroerrorjobrequirementwhosebusinessvolumewasalsoabovetheaveragelevelforthreeconsecutivequartersinthebranch。 Service:Passionate Engagedtwoyearsonthebankingbusiness,shehasbeenworkingasateller。Eachworkingday,shewouldcomeintocontactwithalotofclientsandthetransactionvolumeisalsolarge。Shehasbecomefriendswithmanyclients。 Ononeoccasion,aforeignfriendfromGhanacametothebranchtoopenabankcardbusiness。HewasworriedfornotbeingabletoexpresshimselfwithhispoorChinese。WithprofessionalserviceandsolidEnglishskills,YangRuidiexplainedtohimthathealreadyhadaShenyangCCBcard,soshecanonlyopenasecondclassaccountforhim。Shealsoexplainedthenatureandlimitationsofthesecondclassaccountindetail。Herservicewaspraisedbythisclient。Afterlearningthatthisforeignfriendhadhadarealnamemobilephonenumber,shealsorecommendedCCB39;sSMSbankingandmobilebankingfortheclientandmadeariskwarning。Afterhandlingthebusiness,theclientsaidthathewouldtryhisbesttolearnChinesetousethemobilebankingofourbankassoonaspossible。 Ontheholidays,eachtimetheclientpassesthroughthebranch,hewouldtaketheinitiativetogotothesecondfloorandmakeacordialgreeting。Herserviceisnotjustamechanicalprocess,butisabouttheclient39;srequest,needs,andworry。Whentheclientfeelswarm,shealsofeelstheappreciationfromtheclient。